Privacy Policy

Introduction

At Benjamin Franklin Plumbing of Las Vegas (“we”, “us”, or “our”), your privacy is important to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or utilize our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect personal information you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Address
• Service details and preferences

This information is collected when you:

• Submit a contact form
• Request service appointments
• Sign up for text message communications
• Contact us by phone, email, or other means

How We Use Your Information

We use your information to:

• Schedule appointments and deliver Plumbing services
• Send service-related communications, including:
  • Appointment confirmations
  • Dispatch notifications
  • Service updates
  • Special offers
  • Customer satisfaction surveys
• Respond to inquiries and provide customer support
• Improve our services and website experience

Text Messaging Communications

If you opt in to receive SMS/text messages from Benjamin Franklin Plumbing of Las Vegas, you agree to receive messages regarding “marketing” or “promotional” messages, appointments, service updates, special offers, and feedback requests. 

Message frequency may vary. 

Message and data rates may apply.

• Text HELP to 928-529-5039 for assistance.
• Text STOP to 928-529-5039 to unsubscribe from further messages.
  Once you opt out, no further messages will be sent unless you opt back in.

Consent to receive text messages is not a condition of any purchase.

Data Sharing Assurance

We explicitly affirm:

• We do not sell, rent, or share your personal information, including your phone number, with third parties for their marketing purposes.
• We only share data with trusted vendors and service providers necessary for business operations (such as SMS delivery platforms, appointment scheduling systems, etc.).

Your privacy and trust are important to us, and we ensure all data handling is compliant with applicable laws.

Data Protection

We implement appropriate technical and organizational measures to safeguard your personal information.

Access is restricted to only authorized personnel who need the data to perform their job functions.

Opt-Out Instructions

You have the right to opt out of receiving text communications at any time.

You may opt out by:

• Replying STOP to any SMS message you receive from 928-529-5039.
• Contacting us at contact@onehourair.com
• Calling us directly at 928-529-5039.
  Once you opt out, no further messages will be sent to your phone number unless you provide renewed consent.

Your Rights

You can request to:

• Access your personal information
• Correct or update your information
• Request deletion of your information
• Withdraw your consent at any time
  To exercise these rights, please contact us at contact@onehourair.com or call 928-529-5039.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience.

You can modify your browser settings to manage cookies according to your preferences.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.